Support Engineer

A Day as a Survivor

Imagine a day at Digital Survival Company. You start your day with a delicious cup of coffee, or maybe you start your day with a nice workout in the gym downstairs. Here our other sporty Survivors motivate you to get the best out of yourself.

Together with your team, you will tackle our customers’ challenges. The atmosphere is energetic and collaboration is key. We are not just a team; we are a Digital Family that works together on innovative solutions and exceeds our customers’ expectations.

During lunch, our hospitality manager Nico will treat you to a culinary highlight. Having lunch together strengthens the bonds within our team and creates a relaxed atmosphere. Afterwards, it is time to relax and gain new energy. Our game room is the perfect place to play darts, play games or even experience a virtual racing adventure. A great way to unwind before getting back to work full of energy.

Your mission

As a Support Engineer, you are the crucial link between the user and an optimally functioning IT environment. You are the first point of contact for incidents and service requests and ensure fast, customer-oriented handling. With your analytical skills and technical expertise, you register, investigate and solve problems efficiently, thereby minimizing the impact on users.

You work independently on issues and, where necessary, consult with colleagues to arrive at the best solution. With your structured and solution-oriented approach, you contribute to a stable and efficient IT environment. In addition, you identify recurring issues and proactively think about improvements in processes and technologies, so that the service is continuously optimized.

With your communication skills and service-oriented mindset, you ensure a positive user experience and support the organization in its growth and digital innovation.